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Support
6fusion is 100% committed to being the company that you want to do business with. As a 100% channel focused organization, we know that service is how you win your customers, and we feel the same way. We don’t call that fanatical support — we call that business as usual – the way that it should be.
Support Hours
Our support desk is staffed by 6fusion team members 8:30am – 5:00pm Monday to Friday, Eastern Time.
On-call staff are available 24 X 7 on a best effort basis to address critical customer issues that are logged outside regular business hours.
Support Services
Our service desk is available to all of our customers, for any general 6fusion inquiries please call — (888) 492-4408.
Examples of issues that should be brought to the Support team:
- Workload, iNode, or Platform availability issues
- Issues with 6fusion software
- User account, password, and other access issues
- Operations tasks like data seeding, workload customization requests, or access to data centers.
If you have sales related questions — how do I quote an opportunity? how should I plan a migration? Can your platform do..? or general training questions, you should contact your dedicated Partner Services Manager. If you don’t know who to contact, you can email sales@6fusion.com.
How to contact support
Please Note: All support requests should have a ticket logged by email or the customer portal before contacting support directly by phone.
By Email :
Subject: Brief problem or request
Message Body: Please include: Solution Provider Name, Customer Site Name, Related Workload Name, and Detailed description of the problem or change
On The Web
http://psa.6fusion.com/support
The web portal allows you log, view, update, and manage your open tickets. If you do not have an account, please email customerservice@6fusion.com to request one.
By Phone
In addition to the above email based support desk, if you require any urgent assistance, we can be reached at the following number. Please note this should be used only for urgent or critical support issues.
Dial: (888) 492-4408 and press ’1′ at the menu.
